Terms of Service
1. The service
Invoice Hound (the “Service”), operated by Work Buddy Inc (“we,” “us”), helps a business follow up on unpaid invoices that the business itself issued to its own clients. The Service drafts follow-up messages in the business's name and voice, sends them through the business's dedicated number and email identity once approved, reads replies, tracks promised payment dates, and stops all follow-up on an invoice the moment it is paid, disputed, or excluded. The Service may sync invoice and customer records from accounting software the business connects (such as QuickBooks Online), on a read-only basis.
2. Eligibility
The Service is offered to businesses operating in the United States and is used on business-to-business and business-to-client invoices the business lawfully issued. You must be at least 18 and able to bind the business you register.
3. Your account
You are responsible for the accuracy of the information in your account, for keeping your credentials confidential, and for everything done under your account. Tell us promptly at caleb@getworkbuddy.com if you suspect unauthorized use.
4. Acceptable use and your responsibilities
You agree to use the Service only to follow up on genuine, accurate invoices for goods or services you actually provided. Specifically, you are responsible for:
- The accuracy of your invoices and records. The Service works from the data you (or your connected accounting system) provide. Amounts, balances, and client contact details are yours to keep correct.
- Compliance with the laws that apply to you. Debt-communication, consumer-protection, and telemarketing laws vary by jurisdiction and by whether your client is a business or a consumer. You are responsible for ensuring your use of the Service, including who you contact and about what, complies with the laws applicable to you and your clients. The Service's built-in guardrails (quiet hours, frequency caps, permanent opt-outs, dispute freezes) support good practice but are not legal advice and do not shift this responsibility to us.
- Having an appropriate basis to contact your clients about their invoices at the numbers and addresses you provide.
- Reviewing messages. The Service is designed for your approval: you review and approve outreach, and you can pause any client, invoice, or the whole account at any time.
You will not use the Service to harass anyone, to contact people who have opted out, to pursue disputed or fabricated amounts, to send unlawful or deceptive messages, or to collect debts you purchased from someone else. We may suspend accounts that do.
5. Our role: a tool, not an agency
The Service is a communications and bookkeeping-adjacent software tool that acts in your name, at your direction, on your own receivables. We are not a collection agency, we do not purchase or take assignment of debt, we do not accept or hold payments from your clients, and we do not provide legal, accounting, or tax advice. Nothing in the Service constitutes such advice.
6. Connected accounts
If you connect QuickBooks Online or another data source, you authorize us to access it read-only for the purposes described in our Privacy Policy. We never write to your accounting records. You may disconnect at any time; disconnection stops syncing but does not delete previously synced records from your Invoice Hound account (you can request that separately). Your use of Intuit products remains governed by your agreement with Intuit.
7. Subscription, billing, cancellation
The Service is offered on a flat-fee subscription: a flat fee of $99 per month per business, billed monthly. We take no percentage of, and claim no interest in, any amount your clients pay you. You may cancel at any time effective at the end of the current billing period; fees already paid are non-refundable except where required by law. We may change pricing with at least 30 days' notice before your next renewal. During the pilot phase, pricing and terms may be set in a separate written agreement, which controls if it conflicts with this section.
8. No guarantee of collection
We do not and cannot promise that any invoice will be paid, that any client will respond, or that any particular amount will be recovered. Aging and collectibility figures shown in the Service or in our materials are industry-standard reference curves, not predictions about your receivables.
9. Intellectual property
We own the Service, its software, design, and branding. You own your data, your client records, invoices, and message history, and you grant us a limited license to process it solely to provide the Service. Message drafts produced for you by the Service are yours to use. Feedback you give us may be used to improve the Service without obligation.
10. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-drafted text can contain mistakes; the approval workflow exists so you catch them. Message delivery depends on carriers and providers we do not control.
11. Limitation of liability
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues; and (b) our total liability for all claims arising out of or relating to the Service in any 12-month period will not exceed the fees you paid us for the Service in that period. These limits do not apply to your payment obligations or either party's liability that cannot be limited by law.
12. Indemnification
You will defend and indemnify us against third-party claims arising from your invoices and underlying transactions, your data, or your use of the Service in violation of Section 4 or of applicable law, including claims by your clients relating to the debts you pursued.
13. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate for breach of these terms, unlawful use, or risk to the Service or others, with notice where practicable. On closure, outreach stops immediately and data is handled per the Privacy Policy. Sections 8-12 and 14 survive termination.
14. Governing law; changes; contact
These terms are governed by the laws of the State of Connecticut, without regard to conflicts rules, and disputes will be brought in the state or federal courts located there. We may update these terms; material changes will be notified by email at least 14 days before they take effect, and continued use after that constitutes acceptance.
Contact: Work Buddy Inc, 2329 Long Hill Road, Guilford, CT 06437, caleb@getworkbuddy.com.